Privacy Policy

1. Introduction

MR.MECH Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (mrmech.ca) or use our mobile mechanic services in Calgary, Alberta, and the surrounding areas.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and the Personal Information Protection Act (PIPA) of Alberta.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and service address.
• Vehicle Information: Make, model, year, VIN, license plate number, and service history.
• Payment Information: Credit card details or other payment information (processed securely through our third-party payment processors).
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, schedule, and manage our mobile mechanic services.
• To communicate with you regarding appointments, estimates, invoices, and service updates.
• To process payments for services rendered.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software), subject to strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes).

7. Your Rights

Under PIPEDA and PIPA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw your consent to our collection, use, or disclosure of your information (subject to legal or contractual restrictions).

To exercise these rights, please contact us using the information provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at: